They also like to feel that they are being treated like a human being and not like the 568th question of the day. If you have multiple chats open, which you likely will, you can always calm your customers' impatience by providing the estimated wait time to speak to an agent. ⭐ Include the live chat window in the most relevant pages By intentionally placing live chat plugins on the most appropriate pages (not necessarily the homepage), you will ensure that you don't lose leads with high buying intent. In this way, the time you spend in chat will be quality and you will collect valuable customer data that will accelerate your sales cycle.
You have two possibilities: either you wait for customers to start a conversation or you can be "proactive", using the data you have collected on their behavior. When a company agent initiates the conversation, the intention is too clear and can feel invasive. However it can also be very effective if mobile number list consumer is contacted at the right time of day. It is a potential that must not be overlooked. To start a good pop-up conversation: Don't make it appear too soon : take into consideration the average time the user spends on the page, his search history on your website and based on this data you can set the criteria to open a pop-up chat.
Personalize the conversation - adjust chats based on the pages visited. For example, on the cart page you can ask them if they need shipping or returns information. Don't end the chat abruptly : This guideline always applies, whether the business initiated the chat or the customer. Note: If your traffic volume is not very high, you can add a chat widget on every page. Also, from a user experience (UX) perspective, the chat window should be easy to spot, but not distracting. 🤝 Combine live chat and email When the volume of people chatting with you increases, your customer service costs go down. So don't forget to mention this service in your email marketing campaigns .